In 2004, the European Union decided, with its Decision 261, to strengthen the rights of passengers by allowing for compensation in the event of delays and cancellations. Since then, a veritable claim industry has evolved around this decision. Due to the increasing number of claims, it is even more important for airlines to minimize delays and cancellations. GMP will help you both to evaluate and revise your business processes, as well as to introduce efficient and effective procedures for recording reasons for irregularities. We also support you in the technical processing of claims: We have experienced pilots and flight service consultants under contract. In case of legal disputes we work together with specialized law firms. At your request, we also take over the entire processing of the claims against you. We offer different billing models for this purpose.